FAQ'S

HOW DO I CHOOSE THE RIGHT SIZE?
  • There is a size guide underneath each product as sizing can vary slightly for different sizes. Please see the description of your chosen swimsuit for this.

 HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

  • There is currently a 10-14 day turnaround between when the order is placed and when it arrives at your door.

 DO YOU SHIP WORLDWIDE?

  • Yes! Shipping costs vary per country and will be applied automatically at checkout.

 CAN I CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

  • Once your order has been placed you cannot cancel it, however if it arrives and you are unhappy with it you are more than welcome to request a return.

I ENTERED THE WRONG SHIPPING ADDRESS, WHAT DO I DO?

  • No problem! As long as you let us now within the first few days of placing your order we can correct this for you. Simply send us a message on instagram and we'll be happy to help!

HOW DO I CONTACT CUSTOMER SERVICE?

  • Please send us a message on instagram with any enquiries, or alternatively email contactgracevictoria@gmail.com 

 

By Grace Victoria RETURNS POLICY:

 

We hope you love your order! But in the case that something doesn’t fit or you simply changed your mind, we’re here to help.

We offer a 14-day refund policy meaning if you return your item within 14 days of delivery you are eligible for a refund.  

Unfortunately as a small business we are unable to offer free prepaid returns at this time and we hope to be able to offer this in future! All returns are to be paid for by the customer.

Please return items in original packaging (you will be charged £2 per missing bag if you return items without packaging), in an unused condition ensuring all tags/hygiene labels are undamaged and left on each item.

As a swimwear business we follow a strict returns regime for hygiene purposes. Any items found to be worn or in a condition that prevents us being able to resell the item (damaged, marked or soiled in any way or arrives with an odour etc) will not be accepted and will be sent back to you. If we suspect the hygiene seal has been removed in any way we will not accept the item back. We reserve the right to refuse returns that show signs of wear, prevent the resale of the item or do not meet the above criteria.

If your return is rejected it will be sent back to the original address and you will be required to pay the shipping cost of this return or returns post will be deducted from your refund. We send returns that have been rejected back to original address via Royal Mail standard shipping (£3.00).

We advise to send all returns tracked and signed for as we can not be responsible for any items lost in transit. 

 

HOW DO I RETURN?

To initiate a return request please send us a message on instagram with your order number and items you wish to return. Once your return is authorised (please allow up to 1-2 working days for authorisation) we will then provide you with the returns address. Please ensure you have thoroughly read the information before emailing us.

We aim to process all returns within 7 working days of reaching us, please note your bank may take up to 7-14 working days to process back to your account depending on your bank once processed! 

Please ensure your return contains your name and order number inside. If your return arrives with no name or order number inside we will not be able to process your return.

All returns for a refund must reach us within 14 DAYS from the delivery date.

Shipping fees are non-refundable and wont be included in your refund!

 

INTERNATIONAL RETURNS:

All returns must reach us within 14 days from the delivery date, unfortunately we can not accept returns for refunds after this timeframe. You can return your order for store credit within 20 DAYS from delivery of your parcel.

Shipping fees are non-refundable and wont be included in your refund.

International returns need to state UK RETURNED GOODS. We do not cover any duties and taxes for international returns.

 

LATE RETURNS:

The customer is responsible for any issues with delivery of returns and it is up to the customer to ensure the return gets back to us on time.

If a parcel is sent back to us late this may be rejected or a credit note may be issued.

If you miss the returns deadline and store credit only is offered you will only be allowed to send your items back for store credit again we do not offer refunds on store credit orders. Please note store credit does not cover cost of shipping, this will need to be repaid.